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 Return to Help Index
| International Shipping |
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| International Shipping Policies |
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Orders are shipped via fedex or us airmail. Us Airmail IS NOT A SERVICE THAT CAN BE TRACKED. Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country see additional restrictions below. Us Airmail is the most economical shipping method. Delivery can be 5 business days or 2 months. There is no tracking available. Fedex can be tracked, but might lead to more duties/customs expenses.
International shipping charges will be based upon the package weight and the country of destination. Do not order items that are illegal to import into your country. Laws are different in every country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. Prepayment is required. Payment must be by credit card, U.S. or International Money Order, or personal check drawn on a U.S. bank. Customer is responsible for any duties and/or taxes that may apply. We do not collect any duties and/or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount. For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description. We reserve the right to decline an order for any reason. Please understand that you are importing nutritional supplements at your own risk, and you as the importer have to take full responsibility for any item that you order.
If your package is seized, that country may destroy the shipment, send it back to us, or collect the banned items and move the rest forward. If your shipment contains 1 banned item, we are not responsible if it gets seized; you are taking a risk by ordering these items. Realize International Shipping may take up to a month to deliver to your country due to custom delays. If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 15% restocking fee will be applied to orders returned by customs as "unclaimed." |
| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, please email orders@smartpowders.com or click on our live chat feature, if available, to talk to a representative. |
| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. |
| What is the return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy. |
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